Internal Dispute Resolution (IDR)
What is IDR?
Internal Dispute Resolution (IDR) is the name given to the formal Principal Civil Service Pension Scheme (NI), [PCSPS(NI)] complaints procedure. Virtually all occupational pension schemes must operate IDR.
Under IDR you can complain about anything to do with your PCSPS(NI) pension. Most complaints are about a decision or action that we have taken.
What does IDR consist of?
IDR has two stages. You must put your complaint in writing at both stages.
- First stage - the right to receive from us a written explanation of a decision made in response to a complaint.
- Second stage - if you feel that what we tell you does not resolve things, you can appeal against the decision.
We will give you an appeal form for the second IDR stage. Both first and second stages have a 4 month deadline for the decision to be made. You can ask the Pensions Advisory Service (TPAS) for help at any time. Their phone number is 0845 601 2923.
Find out more
For more information you can contact our IDR section.
You will find their number in the contact us section or alternatively you can download the following leaflet:-
